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Universal Electrical & Data
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1. Introduction
Universal Electrical & Data Pty ltd (website url address: https://universalelectrical.com.au) values your privacy and trust. We are an Australian company, providing electrical services and solutions for homes and businesses. Please read this Privacy Policy and provide your consent to continue using our services.
2. Data Collected
Data Storage Location
We are an Australian company and operate web servers hosted in Australia. Our hosting provider follows strict data security and privacy standards, ensuring that your information is stored securely and in compliance with applicable privacy laws.
Registration Data
If you register on our website, we store your chosen username, email address, and any additional personal information added to your user profile. You may view, edit, or delete your personal information at any time (except changing your username). Website administrators can also access and edit this information if needed.
Service Inquiry Data
When you submit a service request or inquiry through our website, we collect the details you provide, including your name, email, phone number, and service address. This information is used only to contact you regarding your request and to provide our services.
Contact Form
Information submitted through the contact form on our site is sent to our company email, which is securely hosted by [Your Email Provider, e.g., Google Workspace]. This information is used only for customer service purposes and is never shared with third parties or used for marketing without your consent.
Comments
When you leave comments or reviews on our website, we collect the data you enter in the comments form, along with your IP address and browser user agent string, to help detect and prevent spam.
Google Analytics
We use Google Analytics for anonymous reporting of site usage. No personally identifiable information is stored. If you wish to opt out of Google Analytics tracking, please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
  • Verification/identification of users during website use
  • Providing customer support and technical assistance
  • Sending updates about your bookings, requests, or important service information
  • Preventing fraud and ensuring the security of our customers’ information
  • Customizing the website for a better, more personal user experience
  • Ensuring overall performance and efficient operation of our services
3. Embedded Content
Pages on this site may include embedded content, such as YouTube videos or social media feeds. Embedded content from other websites behaves the same way as if you visited those sites directly. These third-party sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with their embedded content, including tracking your interaction if you have an account and are logged in to those websites. Below is a list of the services we may use:
Facebook
We may display our Facebook page or timeline on our website. Facebook has its own cookie and privacy policies over which we have no control. No cookies are set and your IP is not shared with Facebook until you give consent. See their privacy policy here: Facebook Privacy Policy.
Twitter
We may show our Twitter timeline or feed on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to Twitter until you consent. See their privacy policy here: Twitter Privacy Policy.
YouTube
Our website may have YouTube videos embedded for information or demonstration. YouTube has its own cookie and privacy policies, which we do not control. Cookies are not set and your IP is not shared with YouTube until you provide consent. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
This site uses cookies—small text files stored on your device—to improve your experience and the website’s performance. Cookies may retain your preferences, help with login authentication, and provide anonymized tracking data for analytics tools such as Google Analytics. Cookies are intended to make your browsing smoother and more efficient. If you prefer not to allow cookies, you can disable them in your browser settings. For guidance, see your browser’s help section.
Necessary Cookies (all site visitors)
  • cfduid: Used by our CDN provider, Cloudflare, to identify individual clients behind a shared IP address and apply security settings per client. See more about privacy here: Cloudflare Privacy Policy.
  • PHPSESSID: Used to identify your unique session on our website.
Necessary Cookies (additional for logged-in users)
  • wp-auth: Used by WordPress for user authentication and verification for logged-in visitors.
  • wordpress_logged_in_{hash}: Used by WordPress to verify and authenticate logged-in visitors.
  • wordpress_test_cookie: Used by WordPress to check if cookies are enabled in your browser.
  • wp-settings-[UID]: Used to customize your view of the admin interface and, possibly, the main site interface.
  • wp-settings-time-[UID]: Also used by WordPress for customization of your admin and site interface. The number at the end is your unique user ID.
5. Who Has Access To Your Data
If you are not a registered user of our site, we do not retain or view any personal information about you. If you have an account with us, your personal information may be accessed by:
  • Our system administrators, for website management and security.
  • Our support staff, only as needed to assist you with your account or service requests.
6. Third Party Access to Your Data
We do not share your personal data with third parties except as required to provide the services you request from us. In such cases, only the minimum necessary information is shared with trusted partners. See below:
Service Providers
We may use trusted service providers for web hosting, payment processing, or customer support. These companies receive only the data necessary to deliver their services and are required to keep your information confidential.
Email and Communication
If you contact us through our website, your inquiry may be processed by our email service provider, such as Google Workspace or a similar platform, solely to deliver messages and manage correspondence.
Analytics
We use Google Analytics for website performance monitoring. This service collects only anonymized, non-personal data. For details, see the Google Privacy Policy. We always take care to work with partners who respect your privacy and comply with relevant data protection laws.
7. How Long We Retain Your Data For
When you submit a service request, comment, or inquiry, the information and its metadata are retained until you request its removal. This allows us to recognize you and respond efficiently to your future requests or comments. If you register on our website, we also store the personal information you provide in your user profile. You may view, edit, or delete your personal information at any time (except your username). Website administrators can also access and update this information as needed.
8. Security Measures
We use SSL/HTTPS protocols across our website to encrypt your communications with our servers. This helps ensure that your personal information remains private and protected from unauthorized access. If a data breach is detected, our administrators will act promptly to secure the system, notify affected users, and reset passwords if necessary to protect your information.
9. Your Data Rights
General Rights
If you have an account on this website or have submitted comments or service requests, you can request an exported file of the personal data we hold, including any information you have provided. You may also request that we erase your personal data, except for any information we are required to retain for administrative, legal, or security purposes. If all your data is erased, we will no longer be able to provide ongoing support or services.
GDPR and Australian Privacy Principles
We respect your privacy and comply with data protection standards including the General Data Protection Regulation (GDPR) for European Union residents, as well as the Australian Privacy Principles (APPs) under the Privacy Act 1988. For more information, please see the EU GDPR Information Portal and the Australian Privacy Principles.
10. Third Party Websites
We may provide links to third party websites on this site for your convenience. These websites are not reviewed for privacy or security compliance by Universal Electrical, and we are not responsible for their content or practices. Social media sharing links or icons on our website do not connect you to external services unless you choose to click on them. Please note that this Privacy Policy does not apply to third party websites or advertisers. We are not responsible for the privacy policies, security, or data handling practices of any third party sites you visit through links from our website. We encourage you to review the privacy policy and terms of any third party site you access.
11. Release of Your Data for Legal Purposes
There may be circumstances where Universal Electrical is required by law to disclose your personal information in response to a request from a government agency, law enforcement, or as part of a legal proceeding. You agree that we may release your information when we believe in good faith that it is necessary for civil, criminal, or legal matters. If we receive a subpoena or other legal request concerning your data, we may attempt to notify you where possible, or seek to limit the disclosure, but we are not obligated to do so. We may also provide your information to third parties if we believe it is prudent for legal reasons, such as to investigate fraud or protect our legal rights. Any sharing of personal data for legal reasons will be carried out only in accordance with the applicable laws of your country of residence.